Category Archives: Secretarial

The Finer Points of Frontline Reception

 

As the frontline reception you are often responsible for setting the tone of your company and providing first impressions, so when you’re having a bad day, the whole company ends up having a bad day!

This, for obvious reasons, is something you can never let happen – you’re the ‘shop window’ for your company and always need to be at the top of your game, with a smile on your face, or your clients are likely to walk away.

In a sense it’s like being a celebrity, you’ve always got to look and dress and act your best or people will notice, and talk about it, and remember.

Tips for the Best Impression:

Always consider what message you’re sending out through your appearance, and I don’t just mean what you’re wearing! A disorganised desk and environment speaks louder than you might think.

Take a clean and simple approach to your reception area; have little or no make up or paraphernalia lying around your desk. Barriers between you and the client could be PCs, filing trays or floral arrangements.

Set the tone of the company by being upbeat and ready with a smile.

Take responsibility for the front desk, which means never leaving it unattended. Create a roster for relief staff and set the tone for professionalism and punctuality for these individuals.

Dress appropriately, but don’t over do it!

Keep your emotional stuff separate from work. This means if you’re going through a rough patch with your boyfriend and you’re upset, arrange for a 10 minute break to go and do some serious cold water patch ups!

For a more information contact Staff Training directly –  click here

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Training voucher to the value of R3,500 from Papillon Training

Papillon Training are giving away ONE Training Voucher to the value of R3,500.00

To enter the Lucky Draw – Click here

Winner to be announced next week.

Papillon Training is a successful international Outcomes Based Education provider offering affordable, effective skills development to office staff.

Our mission is to develop people by providing simple, effective and practical training solutions throughout Africa.

Accreditation

Service SETA SETQAA 2320
BEE Status Level 4  Certified Micro Enterprise.
100% Procurement Recognition

Membership to Professional Associations

SACBW – South African Council for Businesswomen
APICSA  Association of Professional Image Consultants of SA
SAWEN  South African Women’s Entrepreneurs Network
WiBiA  Women in Business in Africa (President)

Managing Member

Natalie Soinè

· CEO, Facilitator and Qualified Assessor
· 18 Years experience as a Corporate Executive Assistant
· 11 Years in the field of Education and Training
· President of WiBiA (Women in Business in Africa)
· Winner of the Businesswomen’s Association Regional Business Achiever Award 2000

Course Information

Secretaries and Administrators Seminar  Bloemfontein        Aug 17 – 19
Project Management                             Johannesburg       Aug 17 – 18
Writing Skills                                        Bloemfontein        Aug 30 – Sep 2
Cape Secretaries Convention                 Cape Town            Sep 6 – 9
Finance for Non Financial Managers        Cape Town           Sep 15 – 16
Finance for Non Financial Managers        Johannesburg        Sep 22 – 23
Event Planning                                     Cape Town            Oct 5
Event Planning                                     Johannesburg       Oct 12
Frontline Excellence                              Cape Town            Oct 6 – 7
Frontline Excellence                              Johannesburg        Oct 13 – 14
Event Planning                                     Durban                 Oct 19
Frontline Excellence                              Durban                 Oct 20 – 21
Cape Secretaries Convention                 Cape Town            Oct 25 – 28
MS Office Skills                                    Cape Town            Nov 1 – 4
Business Accounting                             Johannesburg        Nov 7 – 8
Business Accounting                             Cape Town            Nov 10 – 11
Secretaries Skills Development Conference        Midrand            Nov 15 – 18
Secretaries Skills Development Conference        Cape Town        Nov 22 – 25
Secretaries Skills Development Conference        Bloemfontein    Nov 29 – Dec 2

All training courses are available as in-company training at your office for your staff. You may also custom-design your own seminar/conference.

To view Company Profile and CoursesCLICK HERE

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Ignite business services

Ignite business services offers energized facilitation and training services which are customized according to a companies needs, focused on enhancing the sustainability of the program and the learning. Ignite is passionate about making a difference and adding value to your business.

They specialize in communication, sales, customer service.

The Team

“Sacha has provided the solution by strategically breaking down the problem to the most basic form and creating a practical, easy to use, step-by-step programme that is fun, enjoyable and easy to adapt to; at any level. I would recommend her to any organisation trying to get their staff motivated and productive. She assisted with staff retention and record breaking sales months.

The workshops have been priceless” Momentum 2007

Sacha Traub has spent the last decade conquering and mastering the sales and service industry. Identifying a gap in the market, Sacha devised training materials to aid the development of staff and management to assist in creating a holistic, productive and powerful work force. Sacha is successful in empowering individuals to learn, improve and take pride in every aspect of what they do. By providing people with accessible skills and knowledge she has enabled many to open doors of opportunity and hope, while helping to dispel any possible fears and low self-esteem. Sacha gives people the awareness to pioneer change, both personally and professionally.

Her overseas work experience has given her great insight into a 6-Star customer service culture, acknowledging the importance of achieving optimum sales productivity. These results are achieved through interactive, fun training that is simple and practical providing immediate an impact within your business.

‘Phenomenal, inspirational, powerful’ are all words that are often used when describing Sacha Traub and her facilitating techniques/workshops.

“Sacha’s presentation skills are excellent. Her attention to detail and getting the message across are great strengths. All staff were complimentary about her knowledge and confidence. She has been instrumental in equipping our staff with necessary skills to increase retail sales and guest communication”

 

Focus areas:

Delight your client
Ignite your sales
Time management
Supervisory skills
Performance management
Ignite your interactions
Telephone and Admin skills
Motivational workshops
Cultural diversity
Assertiveness
Change and conflict management

Most popular new course this quarter: Cultural Diversity
Most requested existing course- Ignite your interactions
Most popular basic skills course- Telephone skills

Discount Policy : They also have  discount policy for every 3 people booked the 4th is free.

Why are they different:

Their personal relationships with clients
No minimum number of people to train
Fun and interactive training
Cost effective
Onsite or offsite
Discount policy

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Staff Training

You can send individuals or train your entire staff complement at once. They have regular training venues in Cape Town, Johannesburg, Limpopo and as from May 2009 Durban! Their trainers will however travel nationally to accommodate your needs. With approximately 20 soft skill workshops to choose from, Staff Training is able to assist you with most of your desired outcomes ranging from management training to frontline/reception. They pride themselves on keeping it real. Tell them your specific challenges and together they will find a solution for you.
Specials:

Promoting Efficiency through investing in people (IIP), personal responsibility and improved communication skills

With South Africa definitely in a recession, 2009 is proving to be quite challenging for some. Sales people are demotivated, managers are stressed and tension is running high. The situation needs to be managed in order to provide support and knowledge enabling and empowering us all to move forward. The temptation and opportunities for staff to resent the pressure and for teams to passively (or actively) obstruct the company efforts and initiatives are huge. Friends are being retrenched, sales people are being dismissed, warnings are rife and management is changing. Do not get caught napping! NOW is the time motivate and empower your managers and teams.

Our Promoting Efficiency seminars are being hosted as inhouse as well as at the open hosted venues.

Content

  • Putting the economy into perspective
  • Understanding the different personality types in a team
  • Team and departmental communication
  • Understanding generation X,Y and the Baby Boomers
  • Setting and applying continual goals and motivation
  • Differentiating between urgent and important
  • Accountability as a part of our future

 

Staff Training was started by Debbie Engelbrecht in 2000.  Her vision to keep it real and help real South Africans find real solutions to real problems.  This hasn’t stopped her making them smile though!!  Her main aim in life being to spread cheer , motivation and knowledge.

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Keybase Training Solutions

Keybase Training Solutions is a state of the art training institution that takes pride in the service they offer their learners.  They offer hands on tuition, small classes and have amazing facilities. Their facilitators are very experienced with years of training which ensures that your course expectations will be met. Keybase Training Solutions is an ISETT Seta accredited center with both Assessors and Moderators and course are aligned to the NQF Unit Standards

The institution offers workshops for all people in management roles:

Leadership

This 1 day workshop will give you skills to build a team, manage your workload and time effectively, and cope with stress and other related issues for people in Leadership roles.

Date:  9 September
Investment:      R1 700 + VAT per person
Call Candice on 011 894-2077 to book now – seats are limited.

 

Keybase is 19 years old, and Cheryl Oelofse, one of the founding members, still runs the Benoni Branch.  They also have a branch in Pretoria, but also offer on-site training nationwide.  Courses can also be customised to suit your needs, or you can attend a public short course.

Contact Cheryl Oelofse at Keybase Training Solutions directly if you need any other information – cheryl@keybase.co.za or 011 894-2077

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