Do you have a question or complaint for President Zuma

Since its inception, the Presidential Hotline continues to affect the day-to-day lives of ordinary citizens, and at the same time helping to make government significantly more accessible.

Based on the most up-to-date statistics, the hotline has an all round case resolution rate of just about 80 percent, which is actually a major milestone in the history of the hotline ever since its establishment in September 2009.

Since 31 January 2012, the hotline has received an overall total number of 122 589 calls nationwide with the case resolution rate standing at 79.89%. This is a significant change for the better since 2009, when the resolution rate was a a mere 39%, the Presidency announced.


The vast majority of complaints typically have to do with housing, unemployment, water and electricity problems, law-related matters and education.

The vast majority of calls orginate from KwaZulu-Natal, Gauteng and the Eastern Cape, which can be related to the population size.
The Presidency attributed the achievements of the hotline to more effective coordination at Directors-General and senior management level of government. In addition, responsiveness reports have been regularised on the agenda of Forum of South African Directors-General.

“We are slowly but surely making progress and living up to President Jacob Zuma’s promise that individuals are going to have a platform to communicate with government and end up getting the help they deserve. As we have begun with our frontline service delivery monitoring, the hotline provides us with excellent data on which areas need immediate attention and we will respond,” says Minister in the Presidency: Performance, Monitoring and Evaluation, Collins Chabane.


Generally, it requires 67 working days to resolve an issue that has been recorded with the hotline. Having said that, there are actually queries which receive immediate response such, as request for information on government services.

To make certain that the hotline operates optimally, the Presidency said that it is going to boost the number of call agents from 20 to 30 as of June this year. This will see an expansion to 15 agents per shift working on two shifts a day.

The complaints are subsequently utilized by the Department for Performance Monitoring and Evaluation as a source of information to access government services along with a viewpoint to further improve responsiveness.

The Presidency admitted the fact that it is conscious that a great deal more still needed to be performed to achieve a 100% call resolution rate, and it has given the assurance that it is working hard to make sure that every person receives a response.

The Presidential Hotline can be reached on 1 7737.

Source: BuaNews

2 thoughts on “Do you have a question or complaint for President Zuma

  1. Dear President Zuma,

    I want to make use of this opportunity to enquire about Mandarin(Chinese) study opportunities.

    Since China is known to be the most influential economic world power today, more and more people are showing greater interest in working and doing business with China on a more than regular basis. In order to achieve this, one have to learn the language and study the Chinese culture in order to have a better understanding.

    This trend, of being Mandarin fluent, is seen all around the world where schools are starting to implement and encourage the learning of Mandarin as part of their curriculum. Therefore, parents should invest in their children’s future by encouraging them to start learning Mandarin.

    Due to fast growing Chinese investments into the resource-rich and fast-growing African continent, it is very important to keep up with the trend and to address the needs of both China and Africa by having Mandarin fluent speaking professionals to assist African and Chinese companies wishing to explore trade and investment opportunities with each other.

    South Africa, being the largest trade partner with China on the African continent, further demonstrates the need for having multi-lingual fluent speaking professionals. There is substantial value in learning – not only the language, but also “Guanxi” and the business ethics and culture of China.

    Being fluent in Mandarin will definitely better my chances of getting hired by South African companies that needs multi-lingual speakers in their trade departments. Speaking Mandarin will greatly enhance my Curriculum Vitae for any international positions too!

    There’s an English saying: “I can give you a hand-up and not a hand-out.” And that is exactly what I am looking for at this very moment. I am not looking for a hand-out at all. I want a hand-up in order to become independent and self sustainable for the future. If you can assist with any sponsorships and or funding for my Mandarin studies, then please get in touch with me. If you know of someone that might be able to assist, then please forward this letter to them without hesitation. All help is much appreciated!

    My motivation:

    During April 2007 I visited the Asia World Expo in Hong Kong. For the duration of the Asia World Expo I experienced the difficulty of communicating freely with the Chinese exhibitors. This inspired me to do something drastic about the problem at hand. I want to study Mandarin for the following reasons:

    1. To be able to communicate freely and fluently.
    2. To act as interpreter and or trade assistant at Chinese Trade Fairs and Chinese Expo’s worldwide.
    3. To assist Chinese exporters with “International Trade” and “International Sourcing”.
    4. To assist international importers of Chinese products with trade related matters.
    5. To better my chances of getting hired by international companies that needs bi-lingual/multi-lingual speakers in their trade departments.
    6. To learn and understand more about the Chinese culture.
    7. To learn more about “Guanxi” and the business ethics and culture.

    I am truly dedicated towards the learning of Mandarin. At this moment I am studying Mandarin by myself. I already know the very basic survival Mandarin.

    I know that I can make a success with the learning of Mandarin and therefore I do enquire now about any available opportunities to study Mandarin in China. Being Mandarin fluent will certainly open up new opportunities for me with regards to getting fulltime employment with South African companies doing trade and or companies in the process of establishing trade relations with The People’s Republic of China.

    Personally, I am looking forward to broadening my perspectives of China and at the same time gaining a better understanding of Asian culture itself.

    I am anxiously awaiting your valuable feedback.

    Yours sincerely

    Gawie Liebenberg


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