Enhancing employee performance & effectiveness through DVD-based training seminars & bite-sized learning resources
1. The business case
Our DVD-based training seminars are aimed at enhancing employee performance and effectiveness through highly engaging training DVDs and learning methodologies. The training DVDs showcase workplace-based scenarios dramatised by professional actors in USA, UK & Australia on different workplace themes such as managerial/supervisory skills, customer service/call centre excellence skills, recruitment/selection interviewing skills and managing diversity/conflicts in the workplace. The DVD-based training seminars are bite-sized, meaning there are no-frills (cost-effective), focused on results and targeted in approach. Participants are spared the long-winded theory that often doesn’t translate into measurable performance improvements. The focus is to close performance and competence gaps so that employees are effectiveness in their work roles.
2. Learning intervention methodology
Here is how we transfer learning to the workplace to enhance employee performance & effectiveness.
3. DVD-based training seminars
The DVD-based training seminars are run as DVD bundles (sets of DVDs on a specific topic). Our current range is shown below.
a) Managing people & teams DVD-based training seminar:
This high-impact seminar is focused on developing supervisory & managerial competencies for effective organisational performance. The management training DVDs provide proven techniques that are guaranteed to improve productivity and people skills for managers and supervisors.
| DVD Titles |
What do you get? |
Dates | |
| 1) Building a winning team | One day highly engaging session by a qualified facilitator | 13 September 2011 | |
| 2) Be prepared to lead | Watching a set of 9 training DVDs | ||
| 3) Be prepared for meetings | Leadership & management style assessments- free reports | ||
| 4) Breakthrough listening | Takeaway course material on CD format | ||
| 5) Criticism: giving & taking | Tea/coffee, refreshments & finger lunch | ||
| 18 October 2011 | |||
| 6) Managing people | Target audience: Middle managers, supervisors & team leaders | ||
| 7) Motivating your employees | |||
| 8) Performance Coaching | |||
| 9) Time Management | Cost: R1 890 per participant |
Participants on this seminar have an option of getting a pack of 9CDs per each participant for our Professional Supervisory & Middle Management Development Programme (PSMDP). The PSMDP is our flagship competency-based management & supervisory development programme. It consists of 9 CDs with 52 learning outcomes & 35 hours of learning time. Participants can learn at their own pace using these interactive audio based CDs. The 9 CD pack will be available at a cost of R1 990.
b) Customer service excellence DVD-based training seminar
Keeping your customers happy is one of the most important parts of running a business. But sometimes your employees may not have the skills necessary to provide the best service possible. Whether it’s over the phone or in person, employees will learn how to be attentive, listen to customers’ needs, and handle tough situations in a professional manner.
| DVD Titles | What do you get? | Dates | |
| 1) The ART of customer service | One day highly engaging session by a qualified facilitator | 14 September 2011 | |
| 2) The Essentials of great service | Watching a set of 7 training DVDs & takeaway course material on CD | ||
| 3) Creating the repeat customer | Customer service/sales style assessments- free reports | ||
| 4) Customer service connection | Branded customer service experience survey (in-house session) | ||
| 5) Dealing with the irate customer | Tea/coffee, refreshments & finger lunch | ||
| 19 October 2011 | |||
| 6) Listening under pressure | Target audience: Customer service, call centre & all front-office staff. | ||
| 7) Serving customers- helping people | |||
| Cost: R1 680 per participant |
c) Professional telephone & call centre techniques DVD-based training seminars
This highly interactive seminar is aimed at developing telephone communication and call-centre skills for frontline staff and call centre agents.
| DVD Titles | What do you get? | Dates | |
| 1) Telephone customer service | One day highly engaging session by a qualified facilitator | 15 September 2011 | |
| 2) When the phone rings | Watching a set of 9 training DVDs & takeaway course material on CD | ||
| 3) Listening under pressure | Customer service/sales style assessments- free reports | ||
| 4) The ART of customer service | Branded customer service experience survey (in-house session) | ||
| 5) The Essentials of great service | Tea/coffee, refreshments & finger lunch | ||
| 20 October 2011 | |||
| 6) Creating the repeat customer | Target audience: Customer service, call centre & all front-office staff. | ||
| 7) Customer service connection | |||
| 8) Dealing with the irate customer | |||
| 9) Listening under pressure | Cost: R1 680 per participant |
d) Recruitment/selection interviewing DVD-based training seminars
This is a high-impact seminar focused on developing recruitment, interviewing & talent sourcing competencies of recruitment teams, both corporate and consulting teams. Our lead facilitator will share insights on both competency based recruitment & targeted selection methodologies.
| DVD Titles | What do you get? | Dates | |
| 1) Hiring success: A step-by-step guide | One day highly engaging session by a qualified facilitator | 20 September 2011 | |
| Watching a set of 3 training DVDs & takeaway course material on CD | |||
| 1)2) Safe hiring: How you can avoid bad hires | Personality & leadership style assessments- free reports | ||
| Insights on competency based recruitment & targeted selection | |||
| 3) Avoiding the workforce crisis | Tea/coffee, refreshments & finger lunch | ||
| 12 October 2011 | |||
| Target audience: HR/recruitment staff & line managers | |||
| Cost: R1 680 per participant |
e) Managing diversity & conflicts in the workplace DVD-based training seminars
Participants will be challenged to embrace diversity and equipped with tools on how to deal with conflicts in the workplace.
| DVD Titles | What do you get? | Dates | |
| 1) Conflicts in the workplace | Half day highly engaging session by a qualified facilitator | 4 October 2011 | |
| Watching a set of 3 training DVDs & takeaway course material on CD | |||
| Personality & leadership style assessments- free reports | |||
| 1)2) Diversity in the workplace: We’re all different | |||
| Tea/coffee, refreshments & finger snacks | |||
| 8 November 2011 | |||
| 3) Getting ahead by getting along | |||
| Target audience: Line managers, supervisors & team leaders | |||
| Cost: R780 per participant |
f) Managing employee performance DVD-based training seminars
This is a highly entertaining seminar aimed at equipping line managers, team leaders and supervisors with performance management skills and tools. Participants will learn that performance management is a continuous cycle of setting performance standards, monitoring performance, coaching performance and rewarding desired performance behaviours. The focus is to ensure that organisations achieve tangible bottom-line results through effectively managing employee performance.
| DVD Titles | What do you get? | Dates | |
| 1) The power of positive discipline | One day highly engaging session by a qualified facilitator | 6 October 2011 | |
| Watching a set of 3 training DVDs & takeaway course material on CD | |||
| 1)2) Performance coaching | Personality & leadership style assessments- free reports | ||
| Tea/coffee, refreshments & finger lunch | |||
| 3 November 2011 | |||
| 3) Performance appraisals- getting results | Target audience: Line managers, supervisors & team leaders | ||
| Cost: R1 790 per participant |
Seminar selection & bookings: Kindly send email to training@peoplecapabilities.com to book for your seats on any of the seminars. Request your special discounts for group & early bird bookings.
Venue: Mercure Hotel, Randburg, near Brightwater Commons Mall
In-house DVD-based training seminars: this is where we come to you, say on a Friday (as you’re winding up the week) in your boardroom/conference centre, even on a Saturday morning or on any suitable dates that fit the diaries of your nominated employees. The seminars will target organisation-specific issues that you would have identified. The pay-off for this is that it’s cheaper; employees don’t have to be away from office for a long time and can be facilitated either as half day sessions or full day sessions.
For any additional details you may require in the interim, kindly contact the undersigned.
South Africa | Johannesburg Office
Wonder Jonamu, Consulting Director
Email: wonder@peoplecapabilities.com
To view company profile and courses – click here
