Animal Care and Service Workers

Significant Points

* Animal lovers get satisfaction in this occupation, but the work can be unpleasant, physically and emotionally demanding, and sometimes dangerous.
* Most workers are trained on the job, but employers generally prefer to hire people who have experience with animals; some jobs require formal education.
* Most positions will present excellent employment opportunities; however, keen competition is expected for jobs as zookeepers and marine mammal trainers.
* Earnings are relatively low.

Nature of the Work

Many people like animals. But, as pet owners will admit, taking care of them is hard work. Animal care and service workers—who include animal caretakers and animal trainers—train, feed, water, groom, bathe, and exercise animals and clean, disinfect, and repair their cages. They also play with the animals, provide companionship, and observe behavioral changes that could indicate illness or injury. Boarding kennels, pet stores, animal shelters, rescue leagues, veterinary hospitals and clinics, stables, laboratories, aquariums and natural aquatic habitats, and zoological parks all house animals and employ animal care and service workers. Job titles and duties vary by employment setting.

Kennel attendants care for pets while their owners are working or traveling out of town. Beginning attendants perform basic tasks, such as cleaning both the cages and the dog runs, filling food and water dishes, and exercising animals. Experienced attendants may provide basic animal healthcare, as well as bathe animals, trim nails, and attend to other grooming needs. Attendants who work in kennels also may sell pet food and supplies, assist in obedience training, or prepare animals for shipping.

Groomers are animal caretakers who specialize in maintaining a pet’s appearance. Most groom dogs and a few groom cats. Some groomers work in kennels, veterinary clinics, animal shelters, or pet supply stores. Others operate their own grooming business, typically at a salon or, increasingly, by making house calls. Such mobile services are growing rapidly because they offer convenience for pet owners, flexibility of schedules for groomers, and minimal trauma for pets resulting from their being in unfamiliar surroundings. Groomers clean and sanitize equipment to prevent the spread of disease, as well as maintaining a clean and safe environment for the animals. Groomers also schedule appointments, discuss pets’ grooming needs with clients, and collect general information on the pets’ health and behavior. Groomers sometimes are the first to notice a medical problem, such as an ear or skin infection, that requires veterinary care.

Grooming the pet involves several steps: an initial brush-out is followed by a clipping of hair with combs and grooming shears; the groomer then cuts the animal’s nails, cleans the ears, bathes and blow-dries the animal, and ends with a final trim and styling.

Animal caretakers in animal shelters work mainly with cats and dogs and perform a variety of duties typically determined by the worker’s experience. In addition to attending to the basic needs of the animals, caretakers at shelters keep records of the animals, including information about any tests or treatments performed on them. Experienced caretakers may vaccinate newly admitted animals under the direction of a veterinarian or veterinary technician and euthanize (painlessly put to death) seriously ill, severely injured, or unwanted animals. Animal caretakers in animal shelters also interact with the public, answering telephone inquiries, screening applicants who wish to adopt an animal, or educating visitors on neutering and other animal health issues.

Pet sitters look after one or more animals when their owner is away. They do this by traveling to the pet owner’s home to carry out the daily routine. Most pet sitters feed, walk, and play with the animal, but some more experienced sitters also may be required to bathe, train, or groom them. Most watch over dogs and a few take care of cats. By not removing the pet from its normal surroundings, trauma is reduced and the animal can maintain its normal diet and exercise regimen.

Grooms, or caretakers, care for horses in stables. They saddle and unsaddle horses, give them rubdowns, and walk them to cool them off after a ride. They also feed, groom, and exercise the horses; clean out stalls and replenish bedding; polish saddles; clean and organize the tack (harness, saddle, and bridle) room; and store supplies and feed. Experienced grooms may help train horses.

In zoos, animal care and service workers, called keepers, prepare the diets and clean the enclosures of animals and sometimes assist in raising them when they are very young. They watch for any signs of illness or injury, monitor eating patterns or any changes in behavior and record their observations. Keepers also may answer questions and ensure that the visiting public behaves responsibly toward the exhibited animals. Depending on the zoo, keepers may be assigned to work with a broad group of animals, such as mammals, birds, or reptiles, or they may work with a limited collection of animals such as primates, large cats, or small mammals.

Animal trainers train animals for riding, security, performance, obedience, or assisting people with disabilities. Animal trainers do this by accustoming the animal to the human voice and human contact and teaching the animal to respond to commands. The three most commonly trained animals are dogs, horses, and marine mammals, including dolphins and sea lions. Trainers use several techniques to help them train animals. One technique, known as a bridge, is a stimulus that a trainer uses to communicate the precise moment an animal does something correctly. When the animal responds correctly, the trainer gives positive reinforcement in a variety of ways: offering food, toys, play, and rubdowns or speaking the word “good.” Animal training takes place in small steps and often takes months and even years of repetition. During the teaching process, trainers provide animals with mental stimulation, physical exercise, and husbandry. A relatively new form of training teaches animals to cooperate with workers giving medical care: animals learn “veterinary” behaviors, such as allowing for the collection of blood samples; physical, x-ray, ultrasonic, and dental exams; physical therapy; and the administration of medicines and replacement fluids.

Training also can be a good tool for facilitating the relocation of animals from one habitat to another, easing, for example, the process of loading horses onto trailers. Trainers often work in competitions or shows, such as circuses, marine parks, and aquariums; many others work in animal shelters, dog kennels and salons, or horse farms. Trainers in shows work to display the talent and ability of an animal, such as a dolphin, through interactive programs to educate and entertain the public.

In addition to their hands-on work with the animals, trainers often oversee other aspects of animals’ care, such as preparing their diet and providing a safe and clean environment and habitat.

Work environment.

People who love animals get satisfaction from working with and helping them. However, some of the work may be unpleasant, physically or emotionally demanding, and, sometimes, dangerous. Data  shows that full-time animal care and service workers experienced a work-related injury and illness rate that was higher than the national average. Most animal care and service workers have to clean animal cages and lift, hold, or restrain animals, risking exposure to bites or scratches. Their work often involves kneeling, crawling, repeated bending, and, occasionally, lifting heavy supplies such as bales of hay or bags of feed. Animal caretakers must take precautions when treating animals with germicides or insecticides. They may work outdoors in all kinds of weather, and the work setting can be noisy. Caretakers of show and sports animals travel to competitions.

Animal care and service workers who witness abused animals or who assist in euthanizing unwanted, aged, or hopelessly injured animals may experience emotional distress. Those working for private humane societies and municipal animal shelters often deal with the public, some of whom may be hostile. Such workers must maintain a calm and professional demeanor while helping to enforce the laws regarding animal care.

Animal care and service workers often work irregular hours. Most animals are fed every day, so caretakers often work weekend and holiday shifts. In some animal hospitals, research facilities, and animal shelters, an attendant is on duty 24 hours a day, which means night shifts.

Animal caretakers who specialize in grooming or maintaining a pet’s appearance are called groomers.



3 thoughts on “Animal Care and Service Workers

  1. I am interested in studying a course in animal care, mainly domestic animals and household pets, as well as kennel management. Do you have any contacts where I would be able to do this?
    Kind regards
    Marianne Thomson

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